Do You Need Some Support?
At Diverse Solutions, we believe in providing you with the most advanced technology available along with the support that you need to fully utilize that technology. With these goals in mind, we provide our customers with tons of support options to ensure their success with our products.
In case you haven’t taken advantage of our various forms of support, here’s a quick rundown of what we offer.
Most of your questions can be answered here. Our Help Desk is broken down into categories for our Mapping IDX, WordPress Plugin and CRM Email Marketing Solution. Here you will find an incredible knowledge base that includes videos, tutorials and how-to guides for the products listed above. If you’re unsure where to look, use our search box to direct you to the right place.
Diverse Solutions Community Forum
Our Community Forum has over 1,600 members! Here you can figure out how to find help, post issues or questions, and share ideas in an open environment. With topics ranging from “Mapping Tool Tips” to “Forced Registration” discussion, this is a great place to share your expertise and learn what’s really working for others. If it’s your first time visiting the forum make sure you check out the FAQ section as you may have to register before you can post.
At Diverse Solutions we host weekly webinars for our clients that cover the full range of our products. A webinar is a 30 minute tutorial that allows you to watch and listen on your computer as a customer service representative walks you through the features and capabilities of each product. You can even ask questions along the way!
We offer two different webinars per product. If you’re looking to get a broad overview of how a product works but are unsure where to begin, Level 1 is perfect for you. For those who already know the basics, use Level 2 for instructions on advanced features.
You can access our webinars by signing into your control panel and clicking on the webinar tab. At the bottom of the page, fill out the required information, choose your webinar, enter your current website and choose to participate! Remember, you can participate in as many webinars as you like!
Contact Our Support Team
Don’t forget that you can always call us directly!
Our Customer Support Center is open:
Monday through Friday, 8:00 am to 5:00 pm Pacific Time
Toll Free: 877.348.7654
You can also live chat with our sales and support team using the call to action buttons on our website!
We are in the business of your success, just let us know how we can help!